Policies

Front porch and sign

COVID-19: As with any facility outside of your home, visiting the State Street Inn may expose you to the COVID-19 virus. Your decision to access this facility is made knowingly and voluntarily by you with full knowledge of this risk. If you decide to stay with us, your use of these facilities (including all indoor and outdoor spaces) shall mean that you are accepting the risks associated with the COVID-19 virus, have agreed to all of our rules and protocols as they relate to COVID-19, and acknowledge that the State Street Inn is not responsible should you contract the virus. It is presumed that you will make your own assessment of the associated risks and will act accordingly.

Face Coverings (Masks): By state order, face coverings are required in all indoor public places. This includes the common areas of the State Street Inn. Your mouth and nose must be covered upon entry to the inn, and must remain covered at all times when you are outside of your private guestroom. This rule applies to all guests. If you are unwilling or unable to wear a face covering, please do not make a reservation at this time. The face covering order applies throughout the state, and is enforced with civil fines.

A $50 deposit (per room) is usually required to secure your reservation. The exact deposit amount may vary by date or rate type. Except for reservations during Firefly Festival and NASCAR race events, the deposit is fully refundable if the reservation is canceled at least 14 days prior to your scheduled arrival date. The deposit is also refundable in the event of severe weather* in Dover, DE on your arrival date. (*Severe weather is defined as an active Winter Storm Warning, Hurricane/Tropical Storm Warning, or government-declared State of Emergency.) If you are attending an event that is cancelled due to COVID-19 before your scheduled arrival day, you may request a full refund of your deposit. If you must cancel on short notice for any other reason, you may apply your deposit to any future stay. No refunds or credits apply for "no-shows" (guests failing to arrive for a reservation, without canceling in advance).

Check-in times: 3 pm - 8 pm. Late check-in is always available with advance notice. Early check-in is not possible; however, we are happy to store luggage for guests arriving early (with advance notice).

We require that guests provide an arrival time in advance. As a small, family-run B&B, we schedule our days around arriving guests. Providing an accurate arrival time helps ensure that your room is ready when you arrive, and that someone is available to greet you.

Check-out time: 11 am. Guests must vacate their room promptly on check-out day. If you're not ready to leave, we'll store your luggage for the remainder of the day.

Quiet Hours: 10 pm - 7 am. During quiet hours, we ask guests to lower the television volume, avoid using jetted tubs, and refrain from loud conversations and lengthy phone calls. Guests needing to talk or make a phone call late at night are welcome to use our downstairs sunroom, which has comfortable seats and a door that can be closed for privacy.

Our entire building is non-smoking, including all guest rooms. Any indoor smoking will result in a $200 room cleaning fee. Smoking is allowed only in designated outdoor smoking areas.

No children under 10. (Younger children may be allowed if you rent the entire inn.)

Sorry, no pets allowed. If an animal is discovered in your guest room, a $100 room cleaning fee will apply. Link to policy on service animals

All rooms include one queen bed, and are designed to accommodate two guests. We have one rollaway bed, which allows a third guest in the Red Room or the Blue Room only. There is a $15 charge to borrow the rollaway bed, and it must be reserved in advance. Otherwise, please reserve additional rooms if you have a larger group. We also offer multi-room discounts, subject to availability. These discounts are not available online. If you need two or more rooms, please contact us directly. Multi-room discounts are not available during NASCAR races, Firefly Music Festival, Amish Country Bike Tour, or graduation/homecoming weekends at Dover High School, Wesley College, or Delaware State University.

All guest rooms are located on the second floor of our historic inn. We do not have an elevator; you must be able to climb stairs. As a result, we can't accommodate guests with limited mobility. Link to full accessibility policy

Government and Business Travelers: We honor the current government per-diem rate for people traveling on official state or federal business, and we are federally approved as "fire-safe" lodging. Proof of official travel must be provided at check-in, and certain black-out dates apply. Mid-week and extended-stay discounts may be available for business travelers; please email us your dates and rate requirements before booking.

Special dietary requirements: Vegan or Gluten-free: Please inform us at least 72 hours prior to your arrival. (Advance notice isn't required for vegetarians, since we always offer vegetarian options!) Other dietary requests (food allergies, etc.): We try to accommodate every guest, but we can't guarantee that we'll be able to meet every dietary requirement. Please call or email us to discuss your needs in advance.

Prefer to skip breakfast? If you don't want breakfast, just let us know. If your rate type included full breakfast, we'll apply a $10 refund to your bill (maximum of 1 credit per room per day).

Please note: We take food safety very seriously, but our kitchen is exempt from regulation under Delaware law. We are not inspected by the Delaware Division of Public Health.

Use of our facilities, including exercise equipment, is at your own risk. Supervision is not provided. Please use caution.

Guests will be charged for any furnishings, robes, towels, or bed linens removed from the inn.

Please safeguard your room key. A lock change fee will be charged for any lost keys.

No candles or incense for fire safety reasons. (Battery-operated, flameless candles can be placed in your guestroom by advance request.)

We reserve the right to refuse service. Management will not be responsible for accidents or injury to guests, or for loss of money, jewelry, or valuables of any kind.